Refund policy

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (Digital and Personalized Products excluded).  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us via our Contact Us page.  Please note that returns will need to be sent to the address that we will advise you.  If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds:
Every item is checked and packaged with care. If however your product has reached you in an unsatisfactory or faulty condition, please message us within 5 days to discuss your concerns, we will be happy to offer you credit, exchange or refund (exclusive of postage) if the reason is deemed valid and is accepted. The product must not be used, it must be returned to sender within 10 days in it's original packaging.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  In the case that your item arrives broken, please DO NOT discard the packaging, and some photos are helpful for us to understand what has gone wrong. 

Exceptions / non-returnable items
Due to the downloadable and/or personalised and creative nature of our products, products are non-refundable/returnable, except in the case where an error has been made on our behalf. Should an error be made on your product by us please contact us and we will work it through. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please via our Contact Us page.